Expert IT support · 30+ years' experience

IT support that doesn't get stuck.

Help desk, servers, networks, Microsoft 365 and firewalls — looked after day to day by a team that also does the advanced fault-finding most support companies escalate away. Nothing gets shrugged off as "unexplained".

What we cover Talk to us

Help desk & support contracts 30+ years' experience Manchester & London

Trusted by Aish UK Away2 Legacy-live

Two ways to work with us

The whole IT function — or just the hard part.

Most of what we do is run IT end-to-end for organisations that don't have their own team. We also get called in by IT departments who do have one — when a fault has outlasted the time they can give it.

Our main business

Managed IT support

No internal IT? We become it. A staffed help desk, servers and networks maintained, firewalls managed, 365 looked after — on fixed-price contracts, with low hourly rates and the recognition that your organisation does not only run nine to five.

A help desk your staff can ring, not a ticket portal
On site across Manchester, London and the surrounding areas
Servers, PCs, laptops and infrastructure
Networks, firewalls and secure remote access
Microsoft 365, cloud migrations, backup and disaster recovery
New business setups, start to finish

See everything we cover

Our specialism

Escalation & advanced diagnostics

For in-house IT teams and MSPs. You have already checked the obvious, the vendor says "no fault found", and the users are still complaining. We come in as an extra pair of expert hands and stay on it until the cause is proven.

Intermittent and unreproducible faults
Packet capture, tracing and instrumented monitoring
Second opinion on a stalled investigation
Overflow capacity during a crisis or a migration
Written findings your team and vendors can act on

Explore advanced diagnostics

Sound familiar?

The tickets that never quite close.

These are the problems we are called in for. If yours is on this list — or it is something stranger — it is worth a conversation.

"It drops, but only sometimes"

Connections that fail a few times a day, never while you are watching, and always come back before you can capture anything useful.

"Everything is just slow"

No error, no alert, nothing red on the dashboard. Users insist it is worse than it was, and nobody can say what changed.

"Calls break up at random"

Teams and VoIP quality that degrades unpredictably while every speed test comes back clean and the ISP reports no faults.

"Wi-Fi is fine in the survey"

Devices that cling to the wrong access point, drop on roaming, or misbehave in one corner of one floor at one time of day.

"The vendor blames the network"

The network team blames the application, the application vendor blames the network, and the ticket has been open for months.

"It came back after the rebuild"

The server was rebuilt, the switch was replaced, the client was reimaged — and within a fortnight the same fault returned.

How we find them

Evidence, not guesswork.

Swapping parts until something changes is expensive and it does not tell you what went wrong. We instrument the problem, catch it in the act, and prove the cause before anyone spends money on a fix.

01 · SCOPE

Understand

What actually happens, to whom, and when. We read your existing notes first — you should not have to repeat work you have already done.

02 · INSTRUMENT

Watch

Continuous capture and monitoring placed where the fault lives, so the next occurrence is recorded rather than missed.

03 · ISOLATE

Narrow

Correlate captures, logs, traces and timings until the possible causes reduce to one testable explanation.

04 · PROVE

Confirm

Demonstrate the cause and, where safely possible, reproduce it on demand. No fix goes ahead on a hunch.

05 · HAND OVER

Document

A written finding with the evidence attached, a recommended remedy, and everything your team or vendor needs to close it out.

UK-wideRemote support and advanced diagnostics nationwide

30+Years of hands-on IT and fault-finding experience

CharitiesA particular focus, including non-profit licensing

Mcr & LondonOn-site support across both and their surrounding areas

What our clients say

Long relationships, not long contracts.

We would rather keep a client for years than win one on a pitch. This is what that looks like from the other side.

"We outsourced our IT to SupportLab almost 15 years ago, and have had fault-less service ever since — I can't recommend them enough."
Ben RobbinsGeneral Manager, Aish UK

What we do

A one-stop-shop for all IT needs.

Able to handle big and happy to work on small — from a single laptop that won't behave to setting up a new business from scratch.

Help desk & support contracts

The core of what we do. We'll take care of your IT, so you can take care of the business — whenever we're needed, not just between nine and five.

FIXED-PRICE CONTRACTS
REMOTE & ON-SITE
OUT-OF-HOURS COVER

Servers & infrastructure

Servers, PCs, laptops and everything they sit on — specified, installed, monitored, patched and maintained through their whole life.

SERVER MAINTENANCE
PROACTIVE MONITORING
HARDWARE LIFECYCLE

Networks & firewalls

Switching, Wi-Fi, connectivity and perimeter security designed, documented and managed properly — then kept current.

FIREWALL MANAGEMENT
NETWORK DESIGN
VPN & REMOTE ACCESS

Microsoft 365 & cloud

Setup, licensing, identity and day-to-day maintenance — plus cloud migrations planned and run end to end, out of hours where needed.

CLOUD MIGRATIONS
IDENTITY & ACCESS
CHARITY LICENSING

Backup & disaster recovery

Automated offsite backup, plus cloud images of your servers kept ready to spin up so you can keep working if the worst happens.

CLOUD IMAGES, READY TO RUN
RESTORE TESTING
RANSOMWARE RESILIENCE

Advanced IT diagnostics

Our specialism. Fault-finding for the problems that have defeated everyone else — for our own clients and for other people's IT teams.

INTERMITTENT FAULTS
PACKET CAPTURE & ANALYSIS
PERFORMANCE INVESTIGATION

All services, in detail

Areas we cover

Manchester and London.

Our on-site IT support focuses on two areas and the towns around them. Remote support and advanced diagnostics reach the whole of the UK.

North West

Manchester & surrounding areas

Our base is in Whitefield, just north of the city, so most of Greater Manchester is a short drive away when something needs hands on it.

Manchester, Salford and Trafford
Bury, Bolton, Rochdale and Oldham
Stockport, Tameside and Wigan
Cheshire and East Lancashire

London & the South East

London & surrounding areas

A long-standing second base of clients, several of them in the charity sector, covered on site across the capital and the home counties.

Central, North and North West London
East and South London
Hertfordshire and Essex
Surrey, Kent and the wider home counties

Elsewhere in the UK? A great deal of our work — including advanced diagnostics — is done remotely with modern monitoring and capture tools, so distance is rarely the obstacle people expect. Ask and we'll tell you honestly whether we're the right fit.

Stuck on something?

Tell us what the fault looks like. The first conversation is free, and if it is not something we can help with we will say so.

Describe your fault 0330 088 3305